How a booking is made
Appointments can be requested online, by phone or by email. A booking is confirmed when Garside's Detailing Works has agreed the date, vehicle details, service scope and location with you.
South London detailing service terms
Terms & Conditions
Clear terms mean a smooth experience. These car detailing terms and conditions explain how bookings, payments, cancellations, mobile appointments and aftercare work at Garside's Detailing Works.
01 / Read first
Simple rules. Clear expectations.
These terms form the agreement between you and Garside's Detailing Works when you book professional car detailing, paint correction, ceramic coating, interior cleaning or related work.
Booking an appointment means you accept these terms. They are written to be practical and are intended to work alongside your rights under UK consumer law.
02 / Before the appointment
Booking & Payment
We confirm the work and price before we start. No surprises at handover.
Payment and deposits
Payment may be made by cash, card or bank transfer, as agreed at booking. A deposit may apply to ceramic coating, paint correction or other appointments requiring reserved preparation time.
Price confirmation
Our quoted price is based on the vehicle information you provide. If its condition, size or requested work differs, we will explain any change and seek your approval before carrying it out.
Business clients
Fleet and business work is invoiced according to the agreed schedule. Invoices are payable by the due date shown, and any account-specific terms take priority where confirmed in writing.
03 / Changes to plans
Give us 24 hours where you can.
Advance notice lets us offer the slot to another customer and plan mobile equipment properly.
- Cancel or reschedule at least 24 hours before the appointment to avoid a late-change charge.
- One rescheduling request is allowed without a fee when made within the agreed notice period.
- A cancellation inside 24 hours or a no-show may incur a charge of up to 50% of the booked service.
- For mobile work, heavy rain, unsafe wind or unsuitable temperatures may require a new appointment. We will contact you as soon as possible.
04 / Our standard of care
Liability & Guarantee
We put workmanship right when a genuine service issue is identified.
Re-work promise
Tell us about an area that does not meet the agreed service standard within 48 hours. We will inspect it and re-do the affected area where the issue relates to our workmanship.
Proportionate liability
Subject to your legal rights, our liability for a service is limited to the amount paid for that service. We do not exclude liability that cannot lawfully be excluded.
Existing condition
We are not responsible for pre-existing damage, weakened lacquer, worn trim, loose fittings, previous repairs or defects that become visible during cleaning or correction.
Before and after checks
We may record the vehicle condition with notes or photographs. Our business insurance applies to agreed services, subject to its terms and the information supplied at booking.
05 / Your part
Your Responsibilities
A prepared vehicle helps us work safely and keeps the appointment on time.
- Share accurate vehicle detailsTell us the make, model, size, location and service you want.
- Remove personal belongingsTake valuables and loose items out before an interior appointment.
- Disclose known issuesPoint out existing marks, fragile trim, alarms, repairs or sensitive surfaces.
- Provide access and keysMake sure the vehicle and required keys are available at the agreed time.
- Be available for mobile workStay present or arrange an agreed handover for a mobile appointment.
- Prepare the work areaProvide safe parking and, where agreed, suitable access to power and water.
06 / At your location
Mobile & Off-Site Service Terms
Mobile car valet terms depend on a safe, workable location and honest vehicle information.
Service area
We cover Croydon and selected areas across Greater London. Travel distance, parking restrictions and access may affect availability or the quoted price.
Access conditions
The vehicle must be parked legally with enough room to work safely. Where the booked service needs them, power and water access must be available and usable.
Weather and safety
Outdoor work may pause when conditions could affect results or safety. We can reschedule, move the work indoors or agree a suitable alternative.
Property care
We take reasonable care around driveways, walls and other property. You must identify restricted areas and keep children and animals away from the work zone.
Collection and return
For collection or drop-off, you must provide accurate keys, access details and vehicle information. Any agreed insurance arrangements will be confirmed before the vehicle moves.
Unworkable locations
We may stop or decline a mobile appointment where access is unsafe, illegal, unsuitable or materially different from the booking details. Clear communication comes first.
07 / Need clarity?
Questions About These Terms
Ask before you book. We can explain a service, confirm a booking policy in Croydon or clarify how a mobile appointment will work.
Contact Garside's Detailing WorksThese terms may be updated periodically. The version applying to your booking is the version confirmed at the time of booking.