Access
Ask for a copy of the personal data we hold about you and information about its use.
Data protection in Croydon
Privacy, handled with care.
Your privacy matters to us. This policy explains what data Garside's Detailing Works collects through bookings, email and phone, why we use it, and the choices you have.
Privacy Policy
This policy applies when you visit our website, request a quote, make a booking, speak with us by phone, or contact Garside's Detailing Works by email. It covers private motorists and business fleet clients using our car detailing services.
Garside's Detailing Works is the data controller for the personal information described here. Our address is 261 Bensham Lane, Croydon, CR7 7NW. We handle data under the UK GDPR and the Data Protection Act 2018.
Keep this page for reference.
What We Collect
We ask for details that help us identify your vehicle, arrange the right service, and keep you informed.
- Contact details. Your name, email address and phone number when you contact us or use a booking form.
- Vehicle details. The make, model, registration number, condition notes and service preferences you choose to share.
- Service history. Appointment dates, completed work, quotations and notes needed for future detailing visits.
- Payment details. If online payment is available, a payment processor handles the card information. We do not keep full card numbers.
- Website data. Cookie and analytics information, such as pages visited, browser type and approximate location, where the relevant settings allow it.
How We Use Your Data
Each use has a clear reason.
- Manage bookings and servicesWe use your contact and vehicle details to confirm an appointment, prepare the correct products and carry out the requested detailing work.
- Send service messagesWe may send booking confirmations, appointment reminders, changes and practical collection or access instructions.
- Send marketing with permissionWe only send offers or service news when you have opted in. You can withdraw that permission at any time.
- Improve our serviceAggregated website and booking information helps us understand demand, fix user issues and improve the customer experience.
- Meet legal dutiesWe retain suitable records for invoices, tax requirements, dispute handling and other obligations that apply to our business.
Your Data Protection Rights
You can ask how we use your information. These rights apply subject to legal limits and identity checks.
Rectification
Tell us to correct information that is inaccurate or incomplete.
Erasure
Request deletion of your data where there is no lawful reason for us to keep it.
Restriction
Ask us to pause certain processing while an issue or objection is reviewed.
Portability
Request data you provided in a usable electronic format where this right applies.
Object
Object to direct marketing at any time. We will stop marketing messages promptly.
Security & Retention
Customer information security is part of our daily process. Data is encrypted in transit using SSL and protected at rest where our systems support it. Access is limited to authorised people who need the information to handle bookings, accounts or customer support.
We do not sell personal data. Approved suppliers, such as booking, email or payment providers, may process limited information for us under their own data protection duties.
Clear retention periods
Booking, invoice and service records are generally kept for six years where needed for legal and accounting purposes. We keep marketing information until you withdraw consent or it is no longer needed.
Cookies and analytics
Analytics cookies help us understand website use where permitted by your settings. You can control cookies through your browser and any choices presented on the website.
Privacy enquiries
Need a clear answer?
Contact Garside's Detailing Works if you want to exercise a data protection right, update your details, or ask how a booking record is handled.
Email our privacy contact